Elevation Errors! Your problem Ryan Homes, not ours!

Our sales rep made a BIG BOO BOO!  The day after we signed our sales contract, we get an e-mail from the sales rep telling us that: "we were discussing the other lots and then decided to move forward on 271, I transferred everything over and it didn’t even dawn on me to check the elevation."  

What is Elevation?: Elevation refers to the exterior look of the building. The same floor plan can have several different looks depending on roof line, window styles, brick patterns and use of other materials.

Why this is an issue:  The home being built next to us is a Venice and it has the same elevation as us.  You cannot have the same elevation on multiple homes next to each other and have everything look the same.  I understand, but they know this is going to be an issue when all of the home specials of the month come with the upgraded elevation.

Below are pictures of the elevations.  We singed the contract with Elevation B.  We would not have the stone as shown below, but we would have the small covered porch, shutters, and the small window over the front door that breaks the house up a bit.

The Elevation that we had to move to was Elevation C.  No porch, no shutters, so plain!!! Continued below....

Elevation B

Elevation C

The sales rep sent me an e-mail with a change order tired to paint the picture in a positive financial light.  We would received a $1,500 credit. NO!  This is NOT okay!!!

I sent an e-mail back to him advising at we "HATE elevation c.  It is so plain and an uncovered porch is really unacceptable.  This does not feel like this should be our issue as this should have been checked before we signed our contract yesterday."


The sales rep talked to his boss and he advised that they would do a deal on Elevation C, with a full front porch (normally $7,000) for $1,900 with out credit and 50% off the remaining costs.  I should have fought some more for their dumb error.

So here is a pic of what our house will look like.  I love the porch.  I am so excited to decorate it for Christmas and with big ferns in the summer!!

Ryan homes best get their shit together!!!